Project: Segment.io for X

• eg: user feedback collection & NPS –> plugin once, enable or disable the integration from the service console
• eg: email-sending service providers, mailchimp etc

Basically any SAAS app that is related to analytics, and need a fixed set o data or a saturated SaaS app segment

users can switch over the SaaS product, if the requirement changes

• Lookout- (helpdesk) https://techcrunch.com/2021/03/12/assembled-an-operating-system-for-support-teams-raises-16-6m/

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Project: Inverse of Segment.io for X | Datadog for X

with the underlying SaaS sofware, enable a common integration, get and extended functionality for the underlying SaaS.

• copy the functionality across from the competing SaaS apps
• SaaS is functionality + Data
  • copy functionality
  • copy data
  • copy analytics

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The software keeps moving up the stack, by first building a lot of similar software and then consolidating those software, and ultimately taking those apart again.

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